LEARNING POOL

As we start looking at a post-coronavirus world, there’s an opportunity for savvy managers and business owners to outline an action plan that will launch them out of their current situation and provide the momentum needed to be successful in our ‘new normal’.

It wasn’t...

As South Africa embraced phase 4 of the lockdown recently, perhaps you managed to go on a run and get a whiff of that surreal scent of dew on grass, even as you wore your mask and wondered how safe it really was. Just as you prepared for the run to ensure you are ready...

I think it is safe to say that most hotel people know that no one is going to pull a switch and everything will be back to pre-February 2020. The re-opening of hotels will likely be gradual, done by risk assessment, and it will probably include many restrictions. Knowi...

As part of our Virtual Coffee Chats with hotels, we’ve learned that many hotels, particularly in Europe, have had increasing calls from travelers that want to cancel their non-refundable reservations made through OTAs due to coronavirus travel restrictions. As OTAs are...

In times of need, you can always count on hotels to do what they do best: hospitality. All around the world, hotels that are able to do so have found helpful ways to support their local communities during the coronavirus pandemic, from sheltering healthcare workers to...

This too shall pass” is a sentiment that surely everyone can take comfort in right now, and one which hoteliers especially should keep in mind. 

The continued spread of COVID-19 has taken the world by storm, and has seemingly overwhelmed the hospitality industry....

In the Art of War, Sun Tzu wrote: “When the thunderclap breaks out, it is too late to cover your ears”. For his part, Heraclitus, in a moment of great lucidity, affirmed that “only change is permanent”. Very nice words which, let’s face it, will unfortunately be of cir...

The travel sector could shrink by up to 25% in 2020 as a result of the COVID-19 outbreak. That’s according to the latest information from the World Travel and Tourism Council (WTTC).

In the hotel industry, occupancy levels have fallen dramatically in China and...

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