Back in ancient Rome, gladiators would signify the end of a fight with either a thumbs up or a thumbs down, which was basically a very...

10 years ago, travel shoppers were not flocking to review sites before booking hotels. But now it’s a given that prospective guests...

In a digital world, not only every visitor to your hotel is a potential critic, they also have the power to reach a wide audience, and...

Out of the hundreds of hoteliers in attendance on our TripAdvisor webinar last year, a total of 87% said that TripAdvisor is either very...

In today’s business world, when taking into consideration the connectivity of people and the mobile-first society, it’s safe to say that...

Online reviews play a crucial role in influencing customers to book hotels, so one of the most important things that hotels can do is to...

Today, most travelers read online hotel reviews before booking a property. Not only do they see the guest’s comment, but also the hotel’s...

Dealing with guest conflict is one the hardest things employees face in the service industry; if poorly managed, an on-property complaint...